Sains Malaysiana 38(5)(2009): 735–743

Status Keluarga Malaysia dalam Perspektif Kualiti

(Family Status in Quality Perspective)

P.L. Rika Fatimah*

Program Peningkatan Kualiti & Produktiviti

Pusat Pengajian Sains Matematik, Fakulti Sains & Teknologi

Universiti Kebangsaan Malasyia, 43600 UKM Bangi, Selangor D.E., Malaysia

A. A. Jemain

Program Statistik, Pusat Pengajian Sains Matematik, Fakulti Sains & Teknologi

Universiti Kebangsaan Malasyia  43600 UKM Bangi, Selangor D.E., Malaysia

Received: 16 May 2008 / Accepted: 5 February 2009

ABSTRAK

Kebaikan keluarga adalah kebaikan masyarakat dan begitu pun sebaliknya keburukan keluarga akan tercermin dalam masyarakat terkait. Keluarga sebagai satu organisasi merupakan sumber penghasilan modal insan yang berkualiti. Dengan demikian adalah penting untuk sentiasa menambahbaik kualiti keluarga dari piawai tertentu masa ke semasa. Kajian ini bertujuan menyelidiki status kepuasan dan prestasi keluarga masyarakat Malaysia. Usaha ini akan membantu mengenal pasti langkah penambahbaikan yang perlu diberi keutamaan. Untuk menyukat taraf kualiti prestasi keluarga, pendekatan kualiti yang menggunakan beberapa teori kualiti yang terkenal seperti teori kepuasan pelanggan dan prestasi organisasi dimanfaatkan. Kajian ini melibatkan 1,213 sampel responden yang telah berkahwin dan mempunyai anak dan telah dilakukan di Semenanjung Malaysia. Tiga dimensi yang telah dikenal pasti sebagai parameter utama untuk menyukat prestasi keluarga adalah hubungan keluarga, perkembangan keluarga, dan kelestarian keluarga. Hasil kajian menunjukkan kelestarian keluarga (43.2%) memberikan pengaruh yang kuat ke atas wujudnya ketidakpuasan keluarga manakala dimensi perkembangan keluarga (37.3%) memberikan pengaruh yang kuat ke atas keluarga yang tidak berprestasi. Dua pendekatan kualiti digunakan untuk menganalisis pandangan responden bagi menentukan keutamaan penambahbaikan kualiti keluarga.

Kata kunci: Kepuasan keluarga; kepuasan pelanggan; prestasi keluarga; prestasi organisasi

ABSTRACT

The well being of a family, whether its good or bad, is reflected to its society. Family, as an organisation, is a source for producing human capital with certain standard quality. Therefore, it is important to continously improve the quality of family. The aim of this study is to investigate the quality of satisfaction and performance of family life among Malaysians. This effort would help to identify the measures that need to be prioritised for the improvement of family life. To measure the quality of family performance, quality based approaches based on certain well known theory such as customer satisfaction and organisational performance are utilized. Samples involved 1,213 respondents, who are married and have children, are selected from Peninsular Malaysia. Three dimensions that have been identified as important parameters for assessing family performance are family relationship, family development and family sustainability. The result shows that family sustainability (43.2%) has strong influenced to the status of dissatisfaction in family. Furthermore, family development (37.3%) has major influenced towards performance in family. In this study, the two quality based approaches are used to analyse the responses of respondent in determining the priorities for improvement on quality of family.

Keywords: Customer satisfaction; family performance; family satisfaction; organisational performance

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*Corresponding author; email: rika_paper@yahoo.com