Quality Assurance

Quality Policy

Determined to provide professional service to ensure, control and improve the quality management for each education level, by fulfill the customer needs and statutory body.

Client Charter

For Student

To provide To provide information or Faculty’s handbook at least two (2) weeks before new student registration
To issue lecture schedule at least two (2) weeks before lecture or new semester beginning
To operate lecture in accordance with lesson planning
To achieve satisfaction education score at Faculty level by averaged over 6/10
To ensure zero defect in question paper
To ensure zero defect in marking script answer and grade entry
To inform examination result to student before new semester beginning
To issue Dean Award Certificate at the latest two weeks after certified by Faculty Meeting
Customer complaint will be given feedback within seven (7) days and a further action will be taken within 21 days from the date of accepted complaint

For Staff and Society

To provide the shortlist of job application within a month from the date of acceptance application from candidate or Department of Registrar
To resolve the promotion application within eight (8) months from the date of Mesyuarat Jawatankuasa Kesepakaran Fakulti
To manage the management of administration based to Pekeliling, Surat Perkhidmatan & Arahan Perbendaharaan issued by the government and any decision from University Director Board (LPU)
To manage a Faculty’s staff training based on a current need
Customer complaint will be given feedback within seven (7) days and a further action will be taken within 21 days from the date of accepted complaint