Kajian ini dijalankan untuk mengetahui bagaimana pengguna menilai pengiklanan tunjangan dan seterusnya membantu memahami tanggapan pengguna tentang imej korporat. Kaedah penerokaan telah dijalankan untuk memahami bagaimana pengguna mengaitkan pengiklanan tunjangan dengan imej pengiklan. Seterusnya, kajian terperinci tentang tanggapan pengguna ke atas pengiklanan sedemikian dijalankan dengan menggunakan kaedah pengesahan. Justeru, kajian ini mendapati bahawa daya tarikan iklan, disusuli dengan kepercayaan dan persamaan nilai mesej yang diutarakan, boleh mempengaruhi tanggapan pengguna terhadap imej korporat penaja. Di samping itu, pengguna didapati kurang mementingkan aspek kepakaran yang dimiliki oleh penaja. Didapati juga bahawa penglibatan pengiklan dan pengguna dalam isu-isu yang diperjuangkan hanya mempengaruhi tanggapan pengguna secara pasif. Maka, adalah disyorkan agar pada masa hadapan perlu menerokai serta mengembangkan skala-skala yang telah dibincangkan, termasuk mempertimbangkan sama ada skala-skala tersebut akan mempunyai kesan yang sama terhadap mesej komersial dan bukan komersial. Juga, bagaimanakah pula tahap keyakinan pengguna terhadap keluaran pengiklan dapat mempengaruhi tanggapan mereka terhadap imej penaja?
Abstract
This research sought to understand how consumers evaluate advocacy
advertising and thereon help to understand consumer perceptions of corporate
image. The exploratory method was first conducted to understand how consumers
associate advocacy advertising with the advertiser's image. This was followed
by a detailed study of consumer perception of such advertising, was followed
by a detailed study of consumer perception of such advertising, using the
confirmatory method. This research found that the advertising, using the
confirmatory method. This research found that the advertisement's attractiveness,
followed by its trustworthiness and the message value congruency can influence
consumers' perception on the advertiser's image. This was followed by a
detailed study of consumer perception of such advertising, using the confirmatory
method. This research found that the advertisement's attractiveness, followed
by its trustworthiness and the message value congruency can influence consumers'
perception on the advertiser's corporate image. Besides this, consumers
were found to place less importance on the advertiser's expertise. Moreover,
the advertiser and consumer's involvement in the issues they championed
only passively influenced consumers' perceptions. We urge future researchers
to explore and expand the scales discussed, as well as consider whether
they will create a similar impact on commercial and non-commercial messages.
Futhermore, how will the level of consumer assurance towards a certain
product advertised, influence consumers' perception towards the advertiser's
image?